At Shoots and Stems Uganda we guarantee only to send you top quality plants, products and gifts and will inspect everything carefully before it leaves us to make sure it's in excellent condition. We also do our utmost to package and protect everything so that it doesn't get damaged on its way. However, if you do have a problem, here is what to do:

Contact Customer Services

Please contact us on +(256)-775623340 /+(256)-709448824 Between 9:00am – 5:00pm, Monday to Friday or email shootsandstems@gmail.com

For cancellations or complaints please call +(256)-775623340 /+(256)-709448824 Between 9:00am – 5:00pm, Monday to Friday or email shootsandstems@gmail.com

Incorrect Goods

If we sent you something you hadn't ordered please contact us within 72-hours informing us of the problem.

Damaged In Transit

If your purchase is damaged in transit, please contact us within 24 hours informing us of the problem. You can return it within 2 days and either get a replacement or a refund. Please make sure you give us your order number and return the item in its original packaging.

Damaged or Defective Goods

Products

If you receive a product that is defective, please contact us within 14 days informing us of the problem. You can return it within 2days and either get a replacement or a refund. Please make sure you give us your order number and return the item in its original packaging. If the product is covered by a manufacturer's warranty, please contact the manufacturer directly.

Plants

If you receive a plant that is in poor condition when you take it out of the box, contact us immediately. We will then ask you to send us a photograph so that there is no doubt as to it's condition on arrival with you, as opposed to what it looks like by the time you return it to us. Bear in mind that plants look different depending on what time of year it is. If you choose a nice leafy-looking deciduous shrub in the winter, remember it's going to turn up looking pretty bare. It doesn't mean there's anything wrong with it, just that it's out of season and will perk up when the weather does. Perennial plants won't even show above the soil level in a pot during the winter, but that doesn't mean you've been sent a pot of soil. However, provided that you have contacted us within 2 days of receiving the defective plant we will be happy to arrange for a refund or replacement once we have received the pictures and determined the cause of the problem.